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If you have products which require a “managed exchange on delivery service” to either business or consumer addresses, then this MK Mail & Logistics service has been designed just for you!

Our Exchange on Delivery Service allows clients to feel safe in the knowledge that their (high value) item will be delivered and a “return item” collected at the point of delivery. Our delivery team will complete the exchange at the recipient’s premises and will complete a “goods collected” checklist (as pre-designated) to include the confirmation of any serial numbers to ensure that the correct item(s) is returned.

The Exchange on Delivery Service offers a choice of 1Man or 2Man teams dependent on the weight or size of the goods to be delivered or collected.

This is designed as a “bespoke delivery service” prices are dependent on the volume of items despatched, collection and delivery postcode location and end to end transit time required.

MK Mail & Logistics vehicles contain tracking devices so we can tell you exactly where your goods are at any point in their journey. This is a “signature on delivery” service.

At the point of delivery, if for any reason, the recipient is not able to complete the exchange then we will contact you (the sender) while our delivery team are on site to advise you and take your instructions.

Our current client base for this service are predominantly in the Telecom / IT Sectors (computers, telephones and televisions) plus furniture to retail outlets, hotels, photo-shoots and consumer deliveries. If you would like the delivered item to be assembled/installed or the collected items to be taken apart then this can be completed for an additional charge. If required (and pre-advised) we will wrap and secure the returned items to ensure that they are returned in the best possible condition.

Once the “returned item” has been received back onto our distribution centre we contact you to arrange for the item(s) to be returned to your location at your convenience.

Delivery only or collection only variations to this service are available upon request

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